Returns Policy

We like happy, satisfied customers. If a defective product is received or you have quality concerns beyond your control, please contact info@lashonline.co.za within 7 days of delivery. We will arrange for it to be collected at customers cost. Once we have tested and inspected the product and validated the return, we will arrange a refund, store credit or exchange. After 7 days from delivery, all products are nonrefundable and non-exchangeable. Refunds will be credited back to your bank account via EFT. Exchanges can be arranged and shipping will be at the customers cost. Sale items can not be returned.

​

We are entitled to refuse an exchange if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. We reserve the right to inspect the product to validate your return.

​

All electronic devices will have a 3 month warrantee, from the day of receipt. No exchanges will be made after that period.

​

Received an incorrect order?
If you receive an incorrect order or items, please contact us at info@lashonline.co.za. We will arrange a collection and once inspected and validated, we will send you the correct order or items, refund or exchange at no cost to you.